RKD Communication Systems Ltd. - Call Centers (ACD)

Norstar Automatic Call Distribution (ACD) systems make the idea of "call center" capabilities realistic and cost-effective for nearly any size business.

Several options are available for adding ACD capabilities to your Norstar system. You can choose a powerful ACD system that routes calls based on who's calling and who's available, or who's qualified to take the call.

Norstar CINPHONY - sophisticated call center - up to 80 agents, 24 groups, and 120 lines.
Norstar PRELUDE - enhanced call center - up to 15 agents, three groups, and 30 lines.
Norstar MINUET - enhanced call routing efficiency - up to 10 agents, two groups, and 15 lines.
Norstar Flash ACD - easy and affordable call routing for small businesses.